TERMS & CONDITIONS
Payment
All payment made is strictly non-refundable or transferable.
Payment must be made in full to ensure successful registration/ prior to the commencement of the first lesson for the new term.
All payments can be made via
Payment upon registration @ www.acedolphin.com - Book Classes
Note: Ace Dolphin Swim School uses LessonPlan as its school management system, all payments are automated on LessonPlan.
Termination
Students are required to give 1 full month’s notice if he/she decides to withdraw from Ace Dolphin Swim School. If the month’s fees have already been collected, the last day will be the end of the following month.( For eg, Fees have been collected on May 1st. Notification of withdrawal is done on May 10th, the last day of lessons will be June end.)
Slot Guarantee
If a student is unable to attend lessons for the whole month, payment will still need to be made to reserve the slots.
Group Lesson
There will be strictly no refunds, compensation bad-weather, personal reasons (i.e. medical leave, vacations), late-coming or cancellation of any sorts. Lessons will continue as long as the pool remains open, even in bad weather.
No lessons will be conducted on public holidays (lessons are still chargeable) and on fifth week breaks of the month.
Kindly refer to the lesson schedule below as no reminders may be given.
Please notify the instructor if the student is not attending the lesson.
Make-Up Policy
Students are only allowed 1 make-up lesson every quarter for personal reasons. If you wish to request for extra make-up lessons due to illness, a valid Medical Certificate must be provided.
Adverse Weather and Safety Precautions
Land drills, exercise or water safety talk will be conducted in replacement of the usual practical lesson in the event of bad weather.
Swimming lessons will still be payable in the event of bad weather conditions. There will be no make-up lesson, refunds or compensation in the event of bad weather. (Applicable to group lessons)
Useful Contact Numbers:
Yio Chu Kang Swimming Complex
64819054
Bishan Swimming Complex
63536117
Pasir Ris Sports Centre Swimming Pool
65835523
Tampines ActiveSG Swimming Complex @ Our Tampines Hub
63853718
Sengkang Sports Centre Swimming Pool
63153574
Ang Mo Kio ActiveSG Swimming Complex
64566821
Our Curriculum - The Acedolphin Method & Tatsuki Curriculum
Acedolphin Swim School adopts the Swimsafer program and Tatsuki swimming curriculum as its training program. This is a 12 week program for each level, all students will go through a grading test or swimsafer test on every week 12. This program is mandatory and test fees must be made should the student pass the test. More information about the curriculum can be found on The Acedolphin Method & Tatsuki Curriculum.
Private Lessons
Lost time due to late coming or non-availability of the swimming pool will not be compensated or made up for. Students are required to inform the instructor 2 hours in advance if they wish to cancel the lesson, after which the make-up lesson must be arranged with the instructor, subject to the instructor’s availability. Last minute cancellations are not accepted. All make-up lessons will be arranged in favour of the instructor’s schedule.
Students are responsible to arrange their make-up lesson with the instructor if a lesson is cancelled.
No lessons will be conducted on Public Holidays. It is the student’s responsibility to be aware of these holidays:
ALL SINGAPORE PUBLIC HOLIDAYS
NEW YEAR EVE
CHINESE NEW YEAR EVE & CHRISTMAS EVE
CHINESE NEW YEAR DAY 1 TO THE DAY 5 OF THE LUNAR CALENDAR
Public swimming pools
All students are required to pay their own entrance fees to all public swimming pools.
Private/Condo/Club swimming pools
Students are required to pay for any deposit, entrance fee or parking fee for the instructor.
Students are required to register our instructors with their residence’s management if necessary.
Students are required to inform our instructors of any rules and regulations and operating hours of the swimming pool.
Relief of Swimming Instructors
In the event of unforeseen circumstances, we reserve the right to send a relief swimming instructor should your instructor be unavailable.
Swimming Equipment
Students are required to wear Ace Dolphin’s swim cap at all times and use Ace Dolphin Swim Board during lesson time.
Responsibility
We will not be held responsible for any claims arising out of any injury, damage or loss of life while attending our swimming lesson, including all costs incurred as a result of such claims.
ACE DOLPHIN SWIM SCHOOL RESERVES THE RIGHT TO ALTER TERMS AND CONDITIONS WITHOUT PRIOR NOTICE.
