At Ace Dolphin, we understand the importance of convenience and accessibility for busy parents. That's why we've created this one-stop hub, where you can easily manage and participate in your child's aquatic adventures.
Welcome to the Ace Dolphin Swim School referral program! We believe swimming is more fun with friends, and we love rewarding our community. It's simple: refer a new student to our swim school, and if they enroll for at least 4 months, you'll receive a FREE month of swimming lessons!
Your referred student will also be eligible for the current promotion — this November or December, complete first two months of swim lessons, and we'll gift them TWO additional months of lessons - absolutely free.
Fill in the referral form with your details and the friend you’re referring.
Once your friend signs up and completes 4 months, your next month is on us!
Share the gift of swimming
Enjoy rewards together
Don't wait! Start referring today and join our school of happy swimmers!
As part of our Ace Dolphin family, we invite you to explore the cherished moments captured in our gallery. This special collection is a celebration of the milestones, achievements, and joyful experiences your children encounter in our swimming lessons for kids.
As you browse through these precious moments in our gallery, we encourage you to share the joy and pride with our wider Ace Dolphin Swim School community. If you have delightful pictures of your child's swimming journey, we'd love for you to post them on Facebook & Instagram. Don't forget to tag us at @AceDolphinSwimSchool in your posts! By sharing these snapshots, you not only celebrate your child's progress but also inspire other families and become an integral part of our thriving swim school community. Let's spread the happiness and achievements of our little swimmers far and wide! 🐬💦
Requesting Make-Up Swimming Lessons at Ace Dolphin Swim School
At Ace Dolphin Swim School, we understand that sometimes life gets in the way, and your child may miss a scheduled swimming lesson. That's why we offer a flexible make-up lesson policy to ensure your child's swimming progress remains uninterrupted. 🏊♀️🌊
To request a make-up lesson, simply submit your request on the form. Our admin will be attend to your request ASAP.
While we aim to be as accommodating as possible, it's important that your requests align with our terms and conditions:
Advance Notice: Please inform us at least 3 day in advance if your child is unable to attend their scheduled lesson.
Limitations on Make-Up Lessons: There is a limit of 1 of make-up lessons per term due to personal reasons. If you wish to request for extra make-up lessons due to illness, a valid Medical Certificate must be provided. This is to ensure fair access for all students.
Validity Period: Make-up lessons must be scheduled within 4 weeks from the date of the missed class.
Non-Transferable: Make-up lessons are specific to the student who missed the class and cannot be transferred to siblings or other students.
Adhering to these guidelines helps us maintain a structured and effective swimming program for all our students. It ensures that each child receives the attention and instruction they need to progress in their swimming journey.
If you have any questions or need assistance with your make-up lesson request, please don't hesitate to contact us. Our team is here to help you navigate the process smoothly.
Thank you for being a part of the Ace Dolphin Swim School family. We are committed to providing your child with the best swimming education and experience, even when life's little hiccups occur. 🐬💙
Welcome to our dedicated feedback page in the Parents' Portal. At Ace Dolphin Swim School, we are constantly striving to provide the best swimming experience for your child, and your input is vital in this journey.
At Ace Dolphin Swim School, we prioritize your privacy and the confidentiality of your feedback. Here’s how we handle the information you provide:
Collection of Personal Details: To ensure the authenticity of the feedback, we collect names, contact numbers, and email addresses. This helps us verify that the feedback is from a real student or parent associated with our school.
Confidentiality of Feedback: It's important for us to maintain an environment of trust and openness. Please be assured that the coaches and staff will not be aware of who provided specific feedback. Your responses are solely used for improvement purposes.
No Fear of Repercussion: We understand the importance of honest and open communication. You can provide your feedback without any fear of being targeted or any negative impact on your child's swimming experience. Our goal is to use your valuable insights to enhance our services, not to single out any individual.
Your feedback is a crucial part of our continuous improvement process. By sharing your experiences and suggestions, you contribute significantly to the betterment of our swim school. We are committed to using your feedback constructively and responsibly, ensuring that Ace Dolphin Swim School remains a safe, enjoyable, and effective place for every child to learn to swim.
Thank you for taking the time to help us improve. Your involvement is greatly appreciated and makes a real difference in the quality of our swimming programs and the overall experience at Ace Dolphin Swim School. 🌟
We are here to listen and grow together. Your feedback is a stepping stone towards excellence in our swimming education. Let's continue to create a positive and enriching environment for all our young swimmers. 🐬🏊♂️
All payment made is strictly non-refundable or transferable.
Payment must be made in full to ensure successful registration/ prior to the commencement of the first lesson for the new term.
All payments can be made via
Payment upon registration @ www.acedolphin.com - Book Classes
Note: Ace Dolphin Swim School uses LessonPlan as its school management system, all payments are automated on LessonPlan.
Students are required to give 1 full month’s notice if he/she decides to withdraw from Ace Dolphin Swim School. If the month’s fees have already been collected, the last day will be the end of the following month.( For eg, Fees have been collected on May 1st. Notification of withdrawal is done on May 10th, the last day of lessons will be June end.)
If a student is unable to attend lessons for the whole month, payment will still need to be made to reserve the slots.
There will be strictly no refunds, compensation bad-weather, personal reasons (i.e. medical leave, vacations), late-coming or cancellation of any sorts. Lessons will continue as long as the pool remains open, even in bad weather.
No lessons will be conducted on public holidays (lessons are still chargeable) and on fifth week breaks of the month.
Kindly refer to the lesson schedule below as no reminders may be given.
Please notify the instructor if the student is not attending the lesson.
Students are only allowed 1 make-up lesson every quarter for personal reasons. If you wish to request for extra make-up lessons due to illness, a valid Medical Certificate must be provided.
Land drills, exercise or water safety talk will be conducted in replacement of the usual practical lesson in the event of bad weather.
Swimming lessons will still be payable in the event of bad weather conditions. There will be no make-up lesson, refunds or compensation in the event of bad weather. (Applicable to group lessons)
Useful Contact Numbers:
Yio Chu Kang Swimming Complex
64819054
Bishan Swimming Complex
63536117
Pasir Ris Sports Centre Swimming Pool
65835523
Tampines ActiveSG Swimming Complex @ Our Tampines Hub
63853718
Sengkang Sports Centre Swimming Pool
63153574
Ang Mo Kio ActiveSG Swimming Complex
64566821
Acedolphin Swim School adopts the Swimsafer program and Tatsuki swimming curriculum as its training program. This is a 12 week program for each level, all students will go through a grading test or swimsafer test on every week 12. This program is mandatory and test fees must be made should the student pass the test. More information about the curriculum can be found on The Acedolphin Method & Tatsuki Curriculum.
Lost time due to late coming or non-availability of the swimming pool will not be compensated or made up for. Students are required to inform the instructor 2 hours in advance if they wish to cancel the lesson, after which the make-up lesson must be arranged with the instructor, subject to the instructor’s availability. Last minute cancellations are not accepted. All make-up lessons will be arranged in favour of the instructor’s schedule.
Students are responsible to arrange their make-up lesson with the instructor if a lesson is cancelled.
No lessons will be conducted on Public Holidays. It is the student’s responsibility to be aware of these holidays:
ALL SINGAPORE PUBLIC HOLIDAYS
NEW YEAR EVE
CHINESE NEW YEAR EVE & CHRISTMAS EVE
CHINESE NEW YEAR DAY 1 TO THE DAY 5 OF THE LUNAR CALENDAR
Public swimming pools
All students are required to pay their own entrance fees to all public swimming pools.
Students are required to pay for any deposit, entrance fee or parking fee for the instructor.
Students are required to register our instructors with their residence’s management if necessary.
Students are required to inform our instructors of any rules and regulations and operating hours of the swimming pool.
In the event of unforeseen circumstances, we reserve the right to send a relief swimming instructor should your instructor be unavailable.
Swimming Equipment
Students are required to wear Ace Dolphin’s swim cap at all times and use Ace Dolphin Swim Board during lesson time.
We will not be held responsible for any claims arising out of any injury, damage or loss of life while attending our swimming lesson, including all costs incurred as a result of such claims.
ACE DOLPHIN SWIM SCHOOL RESERVES THE RIGHT TO ALTER TERMS AND CONDITIONS WITHOUT PRIOR NOTICE.
