TERMS & CONDITIONS

 

Payment

All payment made is strictly non-refundable or transferable.

Payment must be made in full to ACE DOLPHIN SWIM SCHOOL to ensure successful registration unless stated otherwise.

Payment must be made full to ACE DOLPHIN SWIM SCHOOL prior to the commencement of the first lesson for the new term.

All payment must to made to ACE DOLPHIN SWIM SCHOOL via bank transfer.

Account details

POSB SAVINGS ACCOUNT – 024-73334-3

Kindly notify ACE DOLPHIN SWIM SCHOOL upon successful transfer for verification.

Termination

Students are required to give at least 2 weeks notice in the event whereby he/she wishes to withdraw from ACE DOLPHIN SWIM SCHOOL. Termination notice should only be sent to admin@acedolphin.com

 

Slot Guaranttee

Half payment is required to guaranttee the slot for the lesson. Otherwise, student has to re-register, subject to availability.

Group Lesson

There will strictly be no refunds, compensation or make-up lesson for any absentees, Bad-weather,Personal Reasons (sickness, vacations ),late coming or cancellation of any sorts.

Lessons will carry on as long as pool is open, even in bad weather. However, Instructors will inform students if the pool is closed due to bad weather (i.e. Haze, thunderstorm etc.)

No lessons will be conducted on public holidays (lesson is still payable) and on "fifth week" of the month.

 

Private Lesson

Lost time due to late coming or availability of the swimming pool will not be compensated or make up.

Last minute cancellation will not be entertained.

Students are required to inform the instructor 2 hours in advance if they wish to cancel the swimming lesson, after which make up lesson must be arranged with the instructor.

All make up lesson should be arranged in favour to the instructor’s schedule.

Students must be responsible to arrange make up lesson if swimming lesson is cancelled.

 

No lesson will be conducted on PUBLIC HOLIDAYS. It is the student’s responsibility to be aware of these swim holidays:

 

  • ALL SINGAPORE PUBLIC HOLIDAYS

  • NEW YEAR EVE

  • CHINESE NEW YEAR EVE

  • CHINESE NEW YEAR DAY 1 TO THE 5TH DAY OF OF THE LUNAR CALENDAR

 

Public swimming pools

All students are required to pay their own entrance fees to all public swimming pools.

 

Private/Condo/Club swimming pools

Students are required to pay for any deposit,entrance fee or parking fee for the instructor.

Students are required to register our instructors with their residence management if necessary.

Students are required to inform our instructors of any rules and regulations or operation hours of the swimming pool.

 

Adverse Weather And Safety Precautions.

The swimming instructors and the pool authority reserve the rights to cancel or postpone the swimming lesson in the event of bad weather.

Due to unforeseen circumstances, swimming lesson will be counted in the event of bad weather conditions.

Land drills,exercise or water safety talk may be conducted in replacement of the usual practical lesson in the event of bad weather.

There will be no make up lesson, refunds or compensation in the event of bad weather. (GROUP CLASS)

It is the student's responsibility to inform the instructor if he/she is not feeling well or suffer from any medical conditions.

 

Relief Of Swimming Instructors

In the event of unforeseen circumstances, we reserve the rights to send a relief swimming instructor should your instructor is unavailable.

Swimming Equipment

Student are required to wear our swim cap at all times during lesson time.

Students are required to bring along the necessary equipments.

Responsibility

We will not be held responsible for any claims arising out of any injury, damage or loss of life while attending our swimming lesson,including all costs incurred as a result of such claims.

ACE DOLPHIN SWIM SCHOOL RESERVE THE RIGHT TO ALTER TERMS AND CONDITIONS WITHOUT PRIOR NOTICE.